Job Description

Client Support

The Company:

Quest is rebuilding the business finance experience and we’re looking for great people who want to help our company grow. Our mission starts by tackling the broken business lending market and changing the way small business owners think about business finance. We accomplish this with lower interest rates for our borrowers, a state-of-the art technology platform, and high-touch customer service.

The Role:

We are looking for client support to join our team. In this role, you will provide support to sales representatives and respond to customer and prospect queries. 

Our ideal candidate is an experienced professional with knowledge of sales and customer service best practices. You should also be able to interpret sales metrics and be goal-oriented. 

Ultimately, you should be able to contribute to creating and maintaining good customer relationships and ensuring smooth sales team operations. Perform well in a team environment and have exceptional people skills.

Responsibilities:

  • Provide troubleshooting assistance for customer finance applications
  • Submit loan applications to various partner lenders.
  • Provide data and guides to help the sales team
  • Manage sales tracking tools and report on important information
  • Liaise with account managers to develop specific sales strategies
  • Stay up-to-date with new product and feature launches 
  • Review customers requests to ensure excellent customer service and customer

Experience

  • Suggest sales process improvements
  • In-depth understanding of sales principles and customer service practices
  • Excellent communication skills
  • Analytical and multitasking skills
  • Teamwork and motivational skills

Why would you want to work here?

  • Great culture, nurturing team

  • High earning potential –  $90K + OTE 

  • Progression opportunities – there is a well planned out progression plan

  • Ongoing training, coaching & support from founders who have built multi-million dollar finance businesses 

  • Be surrounded by like-minded people who have purpose with a big vision and the passion and know-how to change the game

Apply